Lush will reopen its centre:mk store on Monday (June 15), following an almost three month closure.
At the point of lockdown Lush shops did all they could to pass their stock, especially the soap which had run out in supermarkets at that time, to charities and groups in their local communities. As a result, the MK store will reopen with fresh stock that is only days old.
Alongside local government guidelines – such as observing advised social distancing rules, no hands on demonstrations and having a safe queuing system to enter – safety measures will also include…
Lower staffing levels to begin with. Lush will be providing face coverings for staff to use if they wish
A continuous cleaning rota
Customers will be invited to wash their hands as soon as they arrive in store with their own piece of soap peel.
No product testers on display.
The shop will have pre-filled sample pots of some of Lush’s most popular products, complete with a tamper proof seal.
Till points will be 2m apart and be installed with recycled and recyclable perspex screens.
Signage will be on display at the front of the shop to explain the new procedures to customers.
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Kiosk purchasing at the front door may be set up in a number of shops if they are more comfortable with this to begin with, avoiding the need for customers to enter the shop at all.
The store - and every Lush store - will also be supported through tech advances such as Lush Lens.
Designed by Lush’s in-house tech R&D team, customers can download the Lush Labs app on android and iPhone and scan unpackaged products (over 50% of Lush’s range) in-store.
The phone’s camera and Machine Learning are able to recognise products and give the customer detailed ingredient information, price and ‘how to use’ demonstrations through immersive videos via the app.
The Lush Spa and Hair Lab bookings will continue to be suspended until further notice. All party bookings will also be suspended – digital party formats are currently being worked on.
The brand is asking all customers to pay by card and will not be taking cash at this time. This will be assessed weekly.
