Marcus by Goldman Sachs yesterday opened a new UK customer care centre in Milton Keynes – the first UK office outside central London for the bank.
The new office creates 30 new immediate jobs for the local community, and has capacity for up to 240 employees
Located at Caldecotte Lake Business Park, the new centre is the bank’s first UK office outside central London and will be a base for its customer care team.
To mark the occasion, Marcus hosted local business guests to a welcome breakfast and Mayor Sam Crooks was invited to officially open the office with a ribbon cutting ceremony.
After a short welcome by Dermot McDonogh, Chief Operating Officer of Goldman Sachs in EMEA, and Des McDaid, Managing Director at Marcus, guests were invited to meet some of the wider Marcus team and enjoy a breakfast prepared by catering students at Milton Keynes College.
Des McDaid, Managing Director at Marcus by Goldman Sachs in the UK, said: “We have ambitious plans for Marcus in the UK and are proud to be opening a second office today to allow us to continue to deliver exceptional customer service to UK savers.
“As a fast-growing business hub with great local talent, Milton Keynes is an ideal location for the expansion of Marcus and ensures we keep good connectivity with the rest of our business based in London.
“Today we see 30 new team members join the Marcus family here in Milton Keynes, and over the coming months we will look to recruit even more local customer service professionals. We’re really pleased to be here, and as we grow, so will the number of people we employ locally.”
Marcus by Goldman Sachs launched in the UK in September 2018 and has attracted more than 250,000 customers since then. The Milton Keynes office will support the customer care team in London, providing first-class telephone service to Marcus customers across the UK.
Marcus currently has open roles in Milton Keynes ranging from customer support agents to team leaders.
Sarah Card, Head of Operations at Marcus by Goldman Sachs in the UK, said: “Our customer care team is the voice of the business - and such an important touchpoint for both existing and new customers.
“We will be constantly on the lookout for strong new talent to join us in Milton Keynes. Key for us is finding people with a passion and flair for customer service to join our team. It doesn’t matter if potential employees haven’t worked for a bank or in the financial sector before, as long as they show us drive, understanding of customer services, and a passion to help people.”
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